Refund Policy
Last updated: January 2026
60-Day Money-Back Guarantee
Every OxyDental Pro order is protected by our 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 60 days of your original order date.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team at contact@oxydental-product.com within 60 days of your order date
- Include your order number and the reason for the return in your email
- Our team will respond within 24 to 48 business hours with return instructions
- Ship the product (both opened and unopened bottles) back to the return address provided
Refund Processing
Once we receive your returned bottles, we will process your refund within 5 to 10 business days. Refunds are issued to the original method of payment. Please allow additional time for your bank or card issuer to reflect the refund in your account.
Important Notes
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- Refunds apply only to product purchases, not to bonus digital downloads
- The 60-day window begins on the date your order was placed
Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately at contact@oxydental-product.com with photos and your order number. We will arrange a replacement or refund at no additional cost.
Questions
If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help. Reach out to contact@oxydental-product.com and we'll respond as quickly as possible.